On July 18, 2023, SHP Clinic at Hanoi Medical University received an invitation from the HIV/AIDS Department to participate in the workshop on “PrEP Implementation Results.” The workshop aimed to share models of providing PrEP to high-risk HIV populations and discuss the implementation results of HIV prevention programs using PrEP in provinces and cities in 2022, as well as the plan for prioritizing PrEP services in 2023. The workshop brought together various stakeholders involved in PrEP service delivery, including the HIV/AIDS Department, the U.S. CDC office in Vietnam, the Disease Control Center of Hai Phong City, SHP Clinic at Hanoi Medical University, and other organizations from different provinces, social enterprises, and community-based organizations.
During the program, achievements in HIV prevention through PrEP in 2022 were shared, along with the facilitators, challenges encountered during the implementation, and future plans for 2023. According to the shared content, Vietnam is among the countries with the best PrEP delivery outcomes in the Asian region. The representatives from the U.S. CDC office in Vietnam also shared effective PrEP models from around the world and expressed their expectations for their application in Vietnam in the near future.
The organizations directly involved in the PrEP program for high-risk communities shared their models, discussing the advantages and challenges of different PrEP prevention programs, such as providing PrEP at healthcare facilities, mobile PrEP, and Tele-PrEP. The participating organizations included An Phu Hospital in Thai Nguyen province, Hai Dang Clinic, Nam Tu Liem District Health Center, and SHP Clinic at Hanoi Medical University.
In the presentation titled “Diverse Service Delivery Models with Customer-Centric Approach,” the Access and Communication management staff shared about the diverse service package available at a single visit, where customers can receive support from various experts in different fields to meet their diverse needs. Additionally, strategies such as enhancing the introduction of new service packages, expanding service delivery facilities, and extending customer support timeframes were discussed. Regular collection of customer feedback to improve service quality was also emphasized as one of the intervention program’s strategies with a customer-centric approach. Moreover, establishing codes of conduct and participating in regular training sessions to enhance skills and expertise in working with target clients were implemented to ensure the provision of the best customer-centric services in the comprehensive service delivery model.
At the end of the workshop, the organizers and participating representatives put forth recommendations and potential strategies for implementing PrEP programs in the community in the future. With the goal of reducing the risk of HIV transmission in the community, SHP Clinic will strive even harder to provide the best services and support to our clients!
Bài viết liên quan: